ARTICLE 6: DELIVERY
Every delivery is deemed completed as soon as the parcel is made available to the Client.
ARTICLE 6.1: ORDER PREPARATION TIME FRAMES
Sud Express reserves the right to outsource all or part of the preparation and dispatching of the order.
Once your order has been prepared (preparation time 48h to 72h), delivery times vary depending on the delivery method selected during the validation of your order.
The products are delivered to the delivery address indicated by the Client at the time of the order.
Orders are processed from the first working day following the registration of the order. Thus, orders registered on a Saturday, Sunday or holiday will be processed on the next working day.
The product ordered is delivered to the address appearing on the order form.
ARTICLE 6.2: ORDER DELIVERY TIME
Delivery times may not exceed 30 working days following the order confirmation and/or conclusion of the contract.
Sud Express cannot be held responsible for late delivery in case of force majeure.
The expected delivery date is indicated on the order and on each of the product descriptions.
Any delivery delay beyond the date specified in the order and not due to a case of force majeure, may lead to the termination of the contract, at the initiative of the Client, by sending a registered letter with acknowledgement of receipt, if, after having instructed Sud Express to carry out the delivery within a reasonable additional period of time, the delivery has not been carried out.
The contract will be considered terminated upon receipt by Sud Express of the letter from the Client only if the delivery has not occurred in the meantime. In the event of termination, Sud Express will reimburse the Client as soon as possible for the sums paid, and at the latest, within 14 days of receipt of the registered letter.
ARTICLE 6.3: DELIVERY TRACKING
The Client may track his order at any time using the order number communicated in the email registering his order, and in his "My Account" space on the Website.
It is reminded that, it is essential that the Client transmits a valid and regularly updated email address. Otherwise, Sud Express cannot be held responsible for the consequences of communicating an erroneous or non-updated email address.
ARTICLE 6.4: DELIVERY AREAS
Once your order has been prepared (preparation time 48h to 72h), delivery times vary depending on the delivery method selected during the validation of your order:
Delivery is made to the following countries:
Delivery method |
Country of delivery |
Cost |
Delay |
Cost of return |
Mondial Relay
(pick-up point) |
France, Corsica |
4.95€ Free from 120 euros purchase |
3 to 5 days |
Free with Mondial Relay |
Colissimo
(pick-up point) |
France, Corsica |
6,90€ Free from 200 euros purchase |
3 to 5 days |
Free with Mondial Relay |
Colissimo |
France, Monaco, Corsica
|
6,90€ Free from 200 euros purchase |
3 to 5 days
|
Free with Mondial Relay |
Mondial Relay
(pick-up point) |
Belgium, Luwembourg, Netherlands and Spain |
8,90€ |
3 to 5 days |
Free with Mondial Relay |
DHL |
Belgium, Spain, Italy, Luxembourg, Netherlands, Germany, United Kingdom |
8,90€ |
3 to 5 days |
At your expense |
Mondial Relay
(pick-up point) |
Portugal |
9,90€ |
3 to 5 days |
Free with Mondial Relay |
DHL
|
Austria, Denmark, Portugal, Poland, Ireland, Czech Republic |
9,90€ |
3 to 5 days |
At your expense
|
DHL
|
Sweden, Slovenia, Bulgaria, Cyprus, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Andorra, Moldova, Norway, Finland, Greece |
12,90€ |
3 to 5 days |
At your expense
|
ARTICLE 6.5: SPECIAL TERMS OF DELIVERY
The Client is free to choose between a pickup at a Relay Point or a delivery by Colissimo to his home address.
At the end of the selection of these modes of transport and before the payment of the order, the Site will display a summary of the order by mode of transport.
Once the order is ready for delivery, the Client will receive an email regarding the delivery of the order by the agreed transport method.
⇒
Point Relay delivery:
Sud Express provides the Client who has chosen the "Relay Point" service with the names and addresses of the professionals offering this service.
Upon receipt of the order at the Point Relais, the Client has 14 calendar days to collect his order. Otherwise, the order will be reshipped to Sud Express.
Sud Express will consider that the Client has exercised his right of return and will reimburse the amount paid under the conditions of article 7-1).
The Client will be informed by e-mail of the cancellation of this Order.
⇒
Colissimo delivery:
Delivery by Colissimo is a service provided by the French Post Office and complies with its own General Terms and Conditions of Use. In case of absence and impossibility to deliver the order, the Client will receive a delivery notice. The Client shall then have a period of 14 calendar days to collect the order from the post office indicated on the said notice. Otherwise, the order will be reshipped to Sud Express.
Sud Express will consider that the Client has exercised his right of return and will reimburse the amount paid under the conditions of article 7-1.
The Client will be informed by e-mail of the cancellation of this Order.
ARTICLE 6.6: DELIVERY CHARGES
The delivery is invoiced according to a rule based on the destination and the weight of the products ordered.
The rates indicated are in Euros (€) all taxes and charges included, including the VAT.
The calculation of the delivery charges for other destinations is made after the postal code has been filled in on the delivery address and before the Client confirms the order.